Shipping & Returns

Shipping Information

We currently ship from the U.S. to select regions worldwide. All orders are packed with care and intention, and dispatched within 2–5 business days.

You’ll receive a tracking number as soon as your order is on its way.

Please note: We are a small-batch perfumery, which means shipping may take a little longer during collection releases or restocks. Your patience supports the integrity of our slow-crafted process.

Order Changes & Cancellations

You’re free to cancel or adjust your order—anytime before it ships.
Once it's on its way, it’s all yours to receive and experience.

Returns, Reimagined

We gladly accept returns within 30 days—as long as your item is in good condition and ready to be lovingly re-shelved.

Every purchase now includes a matching sample, so you can experience the scent before unsealing the full bottle.

At ENCTD, we’re committed to offering the most thoughtful experience possible—even from a distance. As a small-batch brand, we work with care and intention, and while that comes with limitations, we hope you’ll feel the love and purpose behind every detail.

Returns come with a $11.99 flat-rate shipping fee and a 20% restocking fee to honor the care we put into every batch.

Please note: our Discovery Set is final sale—designed for exploration, not return.

Thank you for understanding—each bottle is part of a small-batch, handcrafted process. Because we don’t mass produce, returns affect our ability to offer intentional quality and limited releases.